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Shipping & Refund Policy

Shipping

We ship our products worldwide. Due to factors that commonly affect international shipments, such as weather delays, holidays and customs inspections, The following are only estimates. Our average shipping time is 7-18 days.

Country

 Average Shipping Time  

United States

5-15 days

All other countries

 7-18 days

 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items. 

We ship within 24-72 hours. Please allow 7-18 days for delivery. In most cases, you will receive your item(s) earlier than expected and sometimes it depends on the destination. Your patience is truly appreciated. You can always contact us if you have any questions regarding your purchase. Our customer service is very fast!

When will my order arrive?

Our fulfillment center is currently overseas.  Our average shipping time is 7-18 days. In very rare cases (such as accidents in shipping trucks/planes/boats) it can take up to 60 days for some products. If you do not receive your order after 60 days, you will be issued a refund.

Will you provide a Tracking Number?

When your order is shipped you will be emailed a tracking number.

I ordered multiple items, but I have received my parcel holding just 1 of them...

If you place an order with us for multiple items it is more than likely going to be shipped in more than one package.  Please allow some time for all of your items to arrive.

IMPORTANTLUX Selection is not responsible for destination country tax and/or duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. We will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

LUX Selection reserves the right to abandon the package(s) and will not be responsible for any refund if the order arrives at your country and...

  • The customer refuses to accept the package
  • No attempt is made in the country of destination to deliver the package. 

What is your refund policy?

We offer a 100% Satisfaction Guarantee - Which means we will look into refunding your money or shipping you a new product if you are for any reason not satisfied with your order. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

We have a fast ship-out agreement with our suppliers to reduce shipping times. This means that after an order is placed, within minutes it is packaged, numbered, and sent out of the warehouse to the shipping center. Refunds can only be processed once you receive your item and send it back to our warehouse and we receive it.

Please note that refunds can only be authorized on items which have been returned to us, and there must be some sort of reason for the return that merits a refund per our policy. If your item has arrived damaged or defective, we can provide a free exchange. An exchange is granted only after the customer has uploaded a video detailing exactly why the product is defective and needs to be replaced. We do require all items to be returned to our warehouse at the buyers expense to receive a refund or exchange. On select occasions, we may be able to send a free replacement without the original product being returned to us. Please note that if you sent the item back when it arrived to you, it will go to our warehouse in China and you will not be qualified for a refund. You need to ship the items back to our North American Warehouse (10-8707 Dufferin Street Suit # 341, Ontario, L4J0A6) to receive a refund and/or exchange.

 

Where is your warehouse?

We have warehouses in multiple countries, with the majority of our products sitting in our main warehouse currently located in Shenzen, China. Our main strategy team is located in Ontario, Canada.